# WORLD-LEADING

## Non-Governmental Organization

Learn how a world-leading NGO uses Pryon RAG Suite to deliver decades of world-changing ideas and research to industry and government leaders in milliseconds.

### Industry
NGO

### Use Case
Accelerate information discovery and deliver an exceptional member experience with Pryon RAG Suite and a custom chatbot UI

## Problem

Access to trusted insights is increasingly challenging in a fast-paced and complex world.

This world-leading non-governmental organization is a globally trusted source of information for leaders across commercial, government, and social domains. Amidst a rapidly shifting news cycle and a rising tide of disinformation, they aimed to **make authentic and reliable insights** **easily accessible** to their membership of industry and government leaders. To achieve this, the organization needed to make their extensive library of decades-old research and insights discoverable by end users.

The NGO began exploring artificial intelligence (AI) solutions to address their information discovery challenges. In selecting a solution, it was crucial to balance functionality with responsibility. Given the stature of the NGO and its members, there was heightened sensitivity to use AI securely and with adequate controls to ensure a consistently world-class user experience. The team sought an AI vendor committed to **privacy, transparency, reliability, and control**.

### Ingested Documents
4,000+

### Document Types
Reports, expert analyses, intelligence briefings, and other documents

### Data Types
PDFs, webpages, Salesforce articles, and videos

### Usage
Live since 2023, ~600 queries per month

## “Sourcing authentic, reliable insights and information is more crucial than ever… We believe in harnessing the power of AI responsibly to make trusted knowledge more easily accessible.”

### Head of Strategic Intelligence for a global NGO

## SOLUTION

Partnering to deliver accurate, instant, and reliable answers, while upholding responsible AI standards.

The world-leading non-profit partnered with Pryon to implement [Pryon RAG Suite](https://www.pryon.com/product), an [**enterprise retrieval-augmented generative (RAG)**](https://www.pryon.com/landing/what-is-retrieval-augmented-generation) solution. Pryon RAG Suite retrieves answers from the NGO’s vast and varied sources of rich content in response to natural language queries via a chatbot-style interface. Its extractive-first approach and answer attribution model ensure accurate, context-rich responses with proper source citations, an imperative for this implementation.

Pryon’s Solution Engineers collaborated with the NGO to create a custom API-enabled front end, granting the organization control over the user interface to ensure a seamless user experience.

Today, Pryon RAG Suite supports a variety of enterprise use cases, including helping members navigate the organization's publications, access support, prepare for events, and engage with organizational initiatives.

## Results

Pryon RAG Suite drives user engagement and a world-class member experience.

Since implementing Pryon RAG Suite, the NGO has experienced a remarkable transformation in information access and member experience.

Some key outcomes include:

- ~150+ user queries weekly
- Better access to disparate content sources, driving stakeholder value that was formerly missed
- A new channel for member support
- An entry point for various personas that guides users across complex content channels
- Improved member experience
- Adherence to responsible AI guidelines

This collaboration between the world-leading non-profit and Pryon highlights the transformative potential of enterprise RAG in **revolutionizing organizational information discovery** and **fostering meaningful user interactions**, all while upholding responsible AI practices.